VDP Error 1009 When Connecting To Web Client

When you try connecting to a specific VDP appliance from the web client, you will run into the generic Web Client Flash Error.

This error is generally encountered when there is an issue with VMware Tools on the VDP appliance. If you select the VDP VM and go to summary tab, you will notice that there are no tools running and there is no IP address for this VM.

The fix would be to uninstall VMware tools from VDP and re-install it back. To uninstall the VMware tools, run the vmware-uninstall-tools.pl script which is located under /usr/bin/
Once this script completes, the tools no longer exist on VDP. So next, you will have to re-install it back.

Right click the VM > Guest > Install or Upgrade VMtools. Then SSH into the appliance and run the below set of commands:

# mkdir /mnt/cdrom

# mount /dev/cdro /mnt/cdrom

# mount /dev/cdrom /mnt/cdrom

# /mnt/cdrom/VMwareTools-10.0.6-3560309.tar.gz /tmp
(This might vary depending on version of tools)

# cd /tmp

# tar -zxvf VMwareTools-10.0.6-3560309.tar.gz

# cd vmware-tools-distrib/

# ./vmware-install.pl -d default

This will consider all the default settings and complete the tools install and you should see the VM tools status in the VM summary page as running and the appliance should connect successfully to the web client.

Hope this helps.